The awkward questions, answered

Every package page lists its includes[] and scope limits[] in full before you buy — what’s covered and what explicitly isn’t. If your project needs something outside a package’s stated scope, that’s what the custom-scope enquiry is for.

Yes. Add each package to your cart separately, or send a custom-scope brief through Contact and we’ll scope it as one engagement with one timeline.

Yes — the Mark stage exists precisely to close that gap. We do audience and competitor research and ask direct questions before drafting, rather than assuming familiarity we don’t have.

Five stages, run on every project: Mark (brief and research), Mount (structure and outline), Stoop (the draft), Foot (the edit), Mantle (delivery and hand-off). Full detail on /how-it-works/.

Most needed at the start (the Mark-stage conversation) and at the review round(s). In between, the work happens inside the studio — you’re not needed for daily check-ins.

Say so at the Mount-stage checkpoint. Structural changes are far cheaper to make in an outline than in a finished draft, which is exactly why that checkpoint exists.

Because a scoped, fixed-price package is something you can actually evaluate against a budget without a sales call first. Genuinely bespoke work still gets scoped individually — that’s what “Start a project” is for.

No, all listed prices are ex. VAT. VAT is calculated at checkout based on your country and, for EU businesses, a valid VAT ID (which triggers reverse charge).

Checkout on this site currently runs a demo payment flow while a live payment processor is finalised — no card details are ever transmitted or stored through it. Contact us directly to confirm a real engagement and receive an invoice.

You do, in full, on final payment. This is stated in our Terms of Service without qualification.

Yes — once IP has transferred, it’s entirely yours to edit, extend, or repurpose.

No. Delivered copy is yours; we don’t resell, republish, or reuse client copy elsewhere.

Because literal translation preserves meaning, not persuasive effect. Idiom, humour, and what actually moves a French reader to act rarely survive a word-for-word pass — which is the whole reason Bilingual EN⇄FR Transcreation exists as its own service.

Yes — this is one of the most common reasons clients come to the Bilingual service specifically. We rewrite from the brief, not from the existing translation.

Default is vouvoiement — the standard professional register for B2B/B2C copy in France. If your brand genuinely uses tutoiement (some consumer/youth brands do), tell us in the Mark stage and we’ll match it.

At checkout, in full, for one-off packages. For retainers, the first month is charged at checkout and it renews monthly afterward until cancelled.

Drafts are human-written by a copywriter against your brief, then edited in the Foot stage — that includes fact-checking and a rhythm read-aloud pass. We don’t publish machine-generated first drafts as finished client copy. If a tool assists research or a first structural pass, a person still drafts, edits, and is accountable for every sentence that reaches you.